Td Bank Catastrophe Claims Advisor- Home & Auto Canada, New Brunswick, Saint John 966743669
Job Details
We’re there for our customers immediately following catastrophic events (e.g., fire, hail, tornado, heavy rains) to ensure they feel fully supported and their urgent needs are met. As a Claims Advisor, you’ll adjudicate claims while providing advice and support to customers and ensure they feel taken care of when it matters most.
Make an Impact:
Investigate, negotiate and settle both Residential and Auto Catastrophe claims
Support customer claims from start to finish: open new claims, set up appraisals, assign contractors, generate financial transactions and finalize settlements in a timely manner
Review inspection reports and estimates to make sure damages are related to the loss; determine when additional inspection is needed
Follow up with customers on the status of the claim; provide ongoing feedback and support regarding cause of loss and completion of repairs
When applicable, adjust claims quickly and accurately in accordance with policy coverage to exceed customer expectations
Collaborate with internal partners to ensure legendary customer experiences
Leverage external vendors when appropriate, both approved and non-approved
Ensure customer problems are carefully reconciled, escalating issues when necessary
Experience Growth:
Actively participate in performance management processes
Continue professional development with learning maps and external courses, as required
Support other TD Insurance Business Lines during critical events and peak volumes. Partner Claims Teams may include:
Core Residential
Total Losses
Auto PD
Automobile & Residential Claims
Cultivate our Culture of Care:
Share industry knowledge and expertise to advise colleagues on recommended services, support or resources for the customer
Proactively and consistently remain in contact with the customer to establish and maintain a relationship of trust to resolve claims in a timely manner
Participate fully as a member of a team and contribute to a positive working environment
Job Requirements
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.
What You Need to Succeed
Two or more years of claims adjusting experience preferred (experience with multiple lines of claims insurance considered an asset)
Computer literacy; knowledge of Xactimate and the use of Xactanalys is an asset
Excellent communication and customer service skills led by empathy and compassion
Proven ability to negotiate win/win outcomes whenreasonably possible
Strong ability to review and investigate high-value claims related to catastrophic events such as natural disasters
Excellent organization and time management skills with a demonstrated ability to support customers in a fast-paced, multifaceted environment
Proven ability to manage change and help foster an environment open to change
Dedicated to meeting or exceeding the expectations of internal and external clients
Strong attendance track record with a positive impact on team cohesion
Candidates actively pursuing their Chartered Insurance Professional (CIP) designation or other relevant continuing education are preferred
Provincial claims licensing may be required
Bilingual (English and French) written and verbal is considered an asset
Applications must include:
Cover letter (one letter-sized page only)
Resume (two letter-sized pages only)
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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