JPMorgan Technology Support Lead - Future & Options Production Management 

United States, New York, New York 

918278276

As a Technology Support Lead in Electronic Trading Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience in managing and leading a support team.
• Experience interacted with trading desk heads on a daily basis
• Working knowledge of dark pools, liquidity trading, high frequency order placement
• A good understanding of various technologies such as UME, Kafka, TCP/UDP
• Ability to write senior detailed post mortems with clear follow ups
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience managing an Electronic trading technology stack

Preferred qualifications, capabilities, and skills

• Experience in managing a front office trading support team
• Managed a trading stack that trades sizeable volume
• Experience in working with machine learning or AI trading technologies
• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud