JPMorgan Technology Support III - Sr Associate ISeries 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

90954936

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Business Engagement and Incident Management

• Work closely with technology teams, business desks, exchanges, and vendors to provide daily support to various Investment Banking functions by promptly resolving production requests and issues under a highly pressured environment.
• Take ownership in issues and manage them in a timely manner to ensure minimum disruption to internal and external clients.
• Identify, communicate, diagnose, and resolve functional and technical incidents.
• Proactively record and track actions from system incidents to ensure root cause remediation and recurrence prevention.
• Participate in support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team with a follow-the-sun support model.
• Work in Central time zone.

Change Management and Subject Matter Expert

• Work closely with business stake holders and application developers to plan, review, and execute application change releases into production environment.
• Conduct regular stability review with application owners and act as a regional subject matter expert for assigned applications.

Continuous Improvement

• Take lead on application improvement initiatives including Monitoring, Stability, Resiliency and Capacity
• Develop and utilize appropriate tools to improve operational efficiency and actively participate in a DevOps environment.

Skills Required

• Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL
• Good time management skills and the ability to schedule workload.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills to communicate at various levels confidently and clearly.
• Excellent communication skills in managing production incidents.
• Ability to work under pressure and deliver on time.
• Solid working experience in large Financial / Banking Applications
• Proactive, adaptive, and independent with proven capability to lead a project initiative.

Skills Desired

• Experience of vendor products GMI, ROBOT and Aldon
• Strong knowledge in Futures and Options products and their clearing processes
• Knowledge in Unix/Linux environment

Academic Qualification

• Minimum – A Bachelor Degree in technology discipline