Amazon AWS PACS Support Engineer Configurations Team 

United States, Virginia 

874278809

This position requires that the candidate selected be a US citizen.The AWS PACS Configuration Team is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).Key job responsibilities
As an AWS PACS Configuration Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage trouble tickets, and provide additional services as required. More specifically, the Support Engineer will:
• Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
• Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly.
• Create innovative solutions to security issues, utilizing technology or process improvement.
• Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.
• Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
• Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items.
• Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.
• Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux.A day in the life
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life BalanceTraining and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Internal job description.

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON