Amazon SPS OPS SUPPORT ADVISOR PSAS 

Portugal, Miragaia e Marteleira 

874166411

Key job responsibilities· Candidate should respond to associate support requests in real time providing education to associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller/vendor experience. Candidate should also liaise with other departments such as Customer Service, Business Teams, stakeholders from different Market places, Merchant Investigations, or Payments teams as required to resolve stakeholder issues and questions.· Candidate should also possess great deep dive skills to identify the root cause on audits/project or ACES related work.

***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. · Should be a graduate with minimum 2-3 years of contact handling experience in Selling Partner Support. · Demonstrates ability to analyze data, using the data to drive decision making. · Fosters a positive team environment and collaboration within the AA network. · Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. · Demonstrates effective, clear and professional written and oral communication. · Strong prioritization and time management skills, with a high degree of flexibility. · Ability to embrace constant change with flexibility and good grace. · Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. · Demonstrates effective communication, composure, and professional attitude.

***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. · Performance should be in good standing in last two performance cycles. · Candidate should not be on any active performance or behavior related plan. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.