Ebay Customer Operations Specialist 

United States, Florida 

83082570

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Thoroughly answer customer inquiries and problems over email

• Provide timely, empathetic support to customers through our Genesys Cloud system, handling incoming emails with care and making some outbound calls as needed

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote from the US, based in Pacific or Mountain or Eastern time zones

• Schedule Options:

  • Monday - Friday 6:00am-2:30pm PST

  • Monday - Friday 9:30am-6:00pm PST

  • Thursday - Monday 7:30am - 4:00pm PST

The base pay range for this position is expected in the range below: