US Bank Fraud Mitigation Services Manager Category 

Spain, Community of Madrid, Madrid 

799581899

Key accountabilities:

• Lead and manage multiple fraud mitigation teams and their hybrid managers across geographies.
• Oversee daily operations, ensuring quality service delivery and effective support for internal and external stakeholders.
• Drive fraud mitigation strategies and initiatives, including system and process improvements.
• Collaborate with cross-functional teams to review and recommend operational systems and procedures.
• Coordinate operational readiness for system conversions and technology rollouts.
• Ensure compliance with corporate policies, federal and state regulations, and industry best practices.
• Develop and monitor performance metrics, KPIs, and service level agreements.
• Foster a culture of accountability, continuous improvement, and operational resilience.
• Mentor and develop team managers and staff, supporting career growth and succession planning.

Skills & experience required:

• Bachelor’s degree or equivalent work experience.
• Typically more than six years of relevant experience in fraud risk, operations, or financial services.
• Extensive knowledge of operational functions, systems, and procedures in fraud risk management.
• Strong understanding of applicable federal and state laws and regulations.
• Familiarity with credit products, financial analysis, and fraud detection tools.
• Demonstrated success in managing hybrid and remote teams.
• Excellent organizational, project management, and supervisory skills.
• Strong interpersonal, verbal, and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with banking operations and human resources practices.
• Relevant professional certifications (e.g., CFE, CAMS, CRCM) are a plus.

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
• Working hours from
• If you meet the requirements and are interested in this role, please apply with your
CV in English