JPMorgan Travel Support Advisor II Chase 

United States, New York, New York 

792627657

As a Travel Support Specialist in Chase Travel, you will have an understanding of travel and/or customer service with an emphasis on being hospitable, a great communicator and providing invaluable support to our Designers.

Job Responsibilities

• Provide back-office support by building and managing itineraries and maintaining customer profiles in collaboration with Travel Designers.
• Manage the intake and distribution of customer requests, including digital intake processes.
• Oversee the pre-trip experience, including pre-trip check-ins, benefit reinforcement, milestone recognition, VIP treatment, and travel advisories.
• Coordinate payment fulfillment and invoicing in partnership with Travel Designers.
• Manage the post-trip customer experience to ensure satisfaction and gather feedback.
• Conduct research on destinations, activities, events, and local restaurants to provide personalized recommendations.
• Arrange client reservations for spa, restaurants, transfers, and rental cars through concierge services or on-site suppliers.
• Partner with vendors to ensure customer preferences and special arrangements are recognized and fulfilled.
• Manage the booking review checklist as part of the booking lifecycle to ensure accuracy and completeness.
• Assist advisors in organizing client travel expenses and provide necessary information to meet final payment deadlines.
• Compose and send VIP emails to hotels prior to client arrival to ensure all desired amenities, details, preferences, and special requests are in place.
• Participate in agency and supplier-hosted webinars for specific destinations, preferred vendor services, and travel insurance as time permits.
• Engage in agency-sponsored events both in-office and off-premises to network with preferred hotels and suppliers.

Required qualifications, capabilities, and skills

• Exceptional written and verbal communication skills, ensuring clarity and conciseness in all interactions.
• Superior organizational skills, including prioritization, execution of projects, and follow-through, with the flexibility to adapt to last-minute requests.
• Professionalism, initiative, persistence, flexibility, and patience in all tasks.
• Proven ability to work independently and collaboratively in a team environment.
• Some knowledge of geography and personal travel experience.
• Ability to think on your feet and ask insightful follow-up questions when faced with challenges, such as unavailable restaurant reservations.
• Ensure writing is professional and concise for hotels and suppliers, and communicate effectively with advisors without excessive emails.
• Fully understand tasks, ask questions for clarity, and avoid assumptions to prevent double work. Collaborate with multiple advisors, adapting to their unique working styles and expectations.
• Prioritize tasks effectively, communicate priorities with advisors, and be prepared to adjust priorities for last-minute requests, requiring flexibility in managing work on an hourly, daily, or weekly basis.

Preferred qualifications, capabilities, and skills

• Ability to build effective relationships within the team and across colleagues
• Proven time optimization skills
• Effectively communicate, set deadlines and follow through on them
• Have keen attention to detail