JPMorgan Custody Client Facing Operations Manager - Vice President 

Japan 

681169554

As a Custody Client Facing Operations Manager in Japan, you will lead a team to oversee Custody operations and collaborate with stakeholders across Asia Pacific, driving excellence and innovation in client services.

Job Responsibilities

• Lead and manage the Custody Client Facing Team in Tokyo, Japan
• Establish strong connections with Manila Corporate Center teams supporting Asia Pacific processing
• Oversee the Custody operations including; client facing operational interaction, custody trade & FX processing, asset servicing, cash processing, custody settlements and transition management
• Partner with key stakeholders across Product, Technology, and Business Control and collaborate with Operational Risk, Compliance, and Audit teams
• Engage with global and regional Securities Services operational teams

Required qualifications, capabilities, and skills

• Minimum of 10 years of experience in an Operations function within a Corporate and Investment Banking business
• Proven experience in leading large teams, complex processes and full end-to-end knowledge of all Custody services (Trade, FX & Cash processing, Asset Servicing, Settlements, Tax, Client Service)
• Build strong relationships with internal stakeholders and clients to understand client behavior and requirements as well as successful leadership and staff development including attracting and developing top talent
• Experience in dealing a difficult conversation with external clients and counterparties
• A track record of working in a dynamic changing environment with the experience of learning, documenting and implementing new processes efficiently
• Capacity to multi-task, manage time effectively and work under pressure and to fixed deadlines with attention to detail in a fast paced environment
• Able to articulate and clearly document business goals, strategies, operating models, functions and activities along with excellent oral and written communication skills to management, clients and colleagues
• Fluent in Japanese verbally and in writing

• Bachelor’s degree