Samsung Senior Manager Revenue Operations – Digital Health 

United States, California, Mountain View 

677819104

Senior Manager, Revenue Operations – NA Digital Health

Role and Responsibilities

Role and Responsibilities

• Develop commercial strategy and operations for services innovation
• Create scalable pricing architectures, e.g., consumption-based or outcomes-based pricing models that align with long-term corporate and product strategy in digital health
• Partner with key corporate functions in the U.S. (Finance, Legal, HR) and leverage playbooks from similar U.S. business units to architect new business models
• Build operations processes, including the design of new pricing and billing models, and deal desk, forecasting, other critical commercial capabilities
• Establish KPIs, playbooks, etc. in collaboration with Product, Analytics, Partnerships, Marketing, partners and other teams
• Develop new processes, tools, and ROI frameworks to connect financial performance with product analytics
• Collaborate with Finance, Accounting, and HQ teams to enhance and streamline partner financial reporting
• Review services performance with leadership and cross-functional stakeholders
• Contribute to the development and execution of the health team’s strategy

Candidate Characteristics

• Passionate about SaaS operating model transformation
• Can build and execute simultaneously
• Organized, detailed, goal driven, achievement-oriented with a problem-solving mindset
• Exceptional communication skills with ability to “read the room” in new and unfamiliar environments
• Able to identify opportunities, take ownership and drive to completion while influencing without authority
• Thrives in a highly dynamic and changing work environment
• Can operate in 0-to-1 and 1-to-2 environments
• Experience across the digital health ecosystem and value chain including interactions with other HCLS incumbents
• Deep familiarity with market access challenges
• Ability to navigate international cultures and work across time zones and experience working with a remotely located operations team

Qualifications/Skills

• Top-tier MBA preferred
• 8+ years of experience in management consulting, BizOps, StratOps, RevOps, Sales Ops and related disciplines
• Strong forecasting and scenario modeling background
• Experience migrating companies from product/hardware to subscription/SaaS business models across a variety of tech stacks, including homegrown tech stacks
• Understanding of healthcare market dynamics and regulations
• Track record of building new business processes and capabilities within both early stage and large organizations
• Experience leading large cross-functional teams while leveraging shared services
• Professional services or advising and implementation experience

Physical/Mental Demands and Working Conditions

• Work is generally performed in an office environment.
• This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
• Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions.
• Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.
• Able to travel domestically or internationally, when required, to meet partners, development team, or other stakeholders.