Samsung Mobile & Technical Support Specialist 

Hungary, Budapest 

676218218

Role and Responsibilities

• Take part in customer service related projects and monitor the service centers’ performance in the related projects
• Increase the value of Samsung brand
• Maintain and increase the satisfaction of Samsung’s customers
• Support the pre-sales and after-sales operations
• Optimize service related costs, maintain and increase the quality of service and customer service
• Support the daily work of Samsung service centers and Customer Service Department

Main responsibilities

• Create training materials, organize and provide trainings for the representatives of service centers and contact center
• Continuous technical support for all participants of after sales operation
• Visit the service partners and contact center regularly, check and ensure their process continuously, support their activity with all necessary data and information
• Support all value added products related projects and its technical issues
• Provide technical support for related sales departments
• Get to know, test new products and solutions, attend trainings held by EHQ/HQ
• Participate in fulfilling the customers’ requests and in increasing the customer satisfaction
• Feedback technical problems coming from service partners and contact center to EHQ & HQ, keep contact and benchmark with technical support specialists in other subsidiaries
• Prepares technical related analysis and reports to make visible repair trends and quality issues

equirements

• 1-2 years' experience in related field (technical field, service etc.)
• OR BA/BSC degree in electrical engineering
• Fluent communication skills in Hungarian and English is a must
• Advanced skills in Excel, Word and Power Point
• Ability to handle own projects
• Multi-tasking ability
• Structured and organized way of working

Life at Samsung

• Modern office facilities with weekly ‘’breakfast day’’ and various office events
• Hybrid working model 3:2 (home office up to 2 days per week)
• Flexible working hours
• Private health- and life insurance
• Cafeteria system
• Smartphone and mobile costs covered
• Employee discount programs
• eLearning platform
• Local and regional training opportunities

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