Job responsibilities
- Act as a catalyst for change, focusing on clean-sheet reinvention, driving towards continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, with an entrepreneurial attitude and a strong sense of reliability and ownership.
- Be accountable for feature performance, requiring knowledge on how to pivot to meet business case goals.
- See the big picture while having a deep knowledge of the owned feature, which is key to successfully prioritizing stories and determining the path to implementing features effectively.
- Partner with senior product owners to progress the product roadmap; act as the voice of the customer and drive product vision in forums when senior product owners are not present.
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap.
- Facilitate and drive customer-focused solutions across the organization in direct support of the Product Owner; work with legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions to product vision and roadmap.
- Drive the product continually towards a meaningful balance between customer needs, business objectives, and technical feasibility.
- Write epics, user stories, acceptance criteria, and participate in all agile events of the product group as a team member.
- Develop a depth of domain knowledge to evaluate current/future state business (and product) objectives and ensure target state architecture alignment with business capability needs, serving as a subject matter expert with respect to major business processes and supporting applications/capabilities.
- Collaborate closely with all team members, including technology and architecture, to define and elicit business needs, building a comprehensive understanding of the domain.
Required qualifications, capabilities, and skills
- 3 + years product management/program execution experience – including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits and developing roadmap
- Experience and comfort working within non-linear design and development processes
- Experience in the design and development of product/service offerings that span multiple channels and form factors
- Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies
- Demonstrated ability to remain productive, positive, and solution seeking while facing organizational change
- Mobile and digital experience – defining user experiences optimized for needs in the mobile/digital space
- Ability to synthesize large amounts of information to inform decisions in order to drive work forward
- Ability to question, elicit, and drill down into both qualitative and quantitative data and concepts
- Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
- Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking
- BS or equivalent level of education/experience required
Preferred qualifications, capabilities, and skills