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Apple AI/ML Readiness Program Manager United States, California, Cupertino 643987820
09.06.2025
In this role, your responsibilities will include:-Operational Execution: Coordinate and lead readiness efforts for key launch moments, defining roles, managing escalations and ensuring real-time issue resolution.-Process Standardization and Improvement: Develop, implement and continuously refine standardized readiness processes across all regions, leveraging KPI and data analysis to measure success and drive data-driven improvements for enhanced efficiency and effectiveness. -Communication: Simplify complex technical concepts for stakeholder groups or create necessary communication plans and artifacts, training inputs and readiness documentation. Clearly communicate launch readiness status, risk, and opportunities. Deliver vital program readiness material with geo stakeholders and partners.-Relationship Building: Cultivate strong relationships both inside and outside of the organization, with a focus on in-geo partnership, to effectively influence outcomes and companion an exception launch.
- Typically requires a minimum of 7 years of experience leading complex projects, programs or initiatives within a retail or customer support environment, preferably with launch readiness or a fast paced tech environment
- Strong analytical and problem-solving skills, demonstrated ability to interpret data (such as customer feedback) and translate into actionable insights and strategic recommendations
- Mastery in stakeholder engagement and communications across various levels of leadership and partner teams
- Excellent communication and presentation skills (written and verbal)
- Bachelor’s Degree required
- 3+ years of experience working in a geo highly preferred
- Direct program management experience focused on solutions that leverage AI/ML technology
- Hands-on experience with project management and collaboration tools
- Proven ability to lead through influence, navigate ambiguity and gain consensus from stakeholders in sensitive situations
- Show ability to operation effectively at global scale, collaborating with international partners across different time zones and cultures
- Obsessive focus on delivering exceptional customer and employee experiences
- Proactive, results-oriented team player with a strong sense of ownership, accountability, and meticulous attention to detail
- Exceptional organizational skills with the ability to prioritize effectively against bold timelines and lead multiple initiatives concurrently
- Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn
- Demonstrates Apple’s values of inclusion and diversity in daily activities
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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