Amazon Customer Solutions Manager Global Healthcare & Life Sciences Industries 

United States, Illinois, Chicago 

594237656

• You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams• You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time• You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms• You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams• You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS services
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Key job responsibilities
ROLE & RESPONSIBILITIES:CUSTOMER FACING RESPONSIBILITIES:

• 5+ years of driving technology initiatives including 2+ years of customer-facing experience delivering technology programs.
• Bachelor's degree or equivalent practical experience

• Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
• Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
• Demonstrated cross-functional leadership, collaboration, organization, and operations excellence skills
• Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment
• Technically proficient, able to learn new tools, services, and concepts quickly
• AWS Certification(s) with experience implementing AWS and/or other cloud services
• Versed in Software DevOps and Cloud Operating Models
• Experience working within a public cloud sales organization
• MBA degree or equivalent
• SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience
• Experience in working with Healthcare & Life Sciences industry customers