Leading technical investigations across multiple domains, working closely with customers, CMs, HW, SW, and SPE teams.
Analyzing logs, telemetry, and system diagnostics from field-deployed systems to identify failure modes and error conditions.
Evaluating RMA claims to resolve their validity and recommend next steps, such as RMA approval or additional testing.
Identifying trends and recurring issues by aggregating and comparing data across various customer environments.
Providing clear summaries, root cause documentation, and actionable recommendations to support decision-making processes.
What we need to see:
B.Sc. or higher in Electrical Engineering, Computer Engineering, or a related field.
4+ years of experience in system-level debugging, post-production support engineering, or field data analysis.
Proven ability to interpret complex logs, communication protocols, and system-level behavior.
Strong experience in failure analysis, root-cause isolation, and cross-domain troubleshooting.
Familiarity with RMA workflows, lifecycle support, and handling critical issues.
Excellent written and verbal communication skills in English.
An analytical approach with strong engineering judgment to derive insights from large volumes of data.
Proficiency with tools and scripting environments used for data slicing, visualization, and statistical correlation (e.g., Python, SQL, Excel, Kibana, Tableau) is an advantage.
Ways to stand out from the crowd:
Background in networking systems.
Experience with data analysis.
Knowledge with electronic manufacturing, test, and assembly.