Applied Materials DDP CVD Technical Support Engineer - E3 

United States, Arizona 

500874886

What We Offer

$80,000.00 - $110,000.00Austin,TX, Boise,ID,Home / Mobile,AZ-001, Home / Mobile, Japan, Lehi,UT, Santa Clara,CA

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.

• Responsible for technical escalations (remote & onsite) at customer sites for DDP [CVD] products, able to use a systematic approach to problem solving and use data driven troubleshooting and diagnostic tools.

• Support and provide technical feedback to improve fleet performance, improvement programs and upgrades.

• Guide and coach field engineers in troubleshooting techniques, work ethics and cultural norms.

• Develop troubleshooting guides and support technical documentation to enhance field engineers’ knowledge.

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work

• Attend customer field issues meetings with FSO, collaborate with BUengineers

• Recommend best practices to improve products, processes, or services.

• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.

• Provide on-site coaching toFSO

• Support NPI development early in the product life cycle, and at key customer sites

• Create, or collaborate in creation of, innovative advanced trouble shooting

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

1) Education: Bachelor’s degree or equivalent in technical

2) Skills

- Strong Organizational and time management skills

- Excellent interpersonal and communication skills

- Ability to handle stressful situations and effectively manage difficult problem

- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI and ARK.

3) Year of Experience: +7 years of experience with Applied Materials DDP products or similar.

Full time

Assignee / Regular