JPMorgan Trade & Working Capital - Specialty Product Associate II 

United States, Florida, Tampa 

492115207

As awithin the Trade & Working Capital Operations team at JPMorganChase, you will have the opportunity to manage key operational activities and promote efficiency in our processes. With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives. You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process.

Job Responsibilities

• Process transaction Standby letter of credit/Bank Guarantees – issuance, amendments & payments including compliance screening for the relevant documents.
• Ensure accountability that the unit complies with the JPMC risk & control policies and processes. Training/Mentoring the team periodically to upskill the team’s knowledge. Accountable for integrity of process, operations and associated results.
• Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.
• Think through problems, manage the crisis situations through proper escalation matrix and motivate team.
• Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities.
• Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support).
• Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.
• Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement.
• Escalate the Risk/Concern items through proper escalation Matrix and drive for resolution .
• Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline.

Required Qualifications, Capabilities and Skills

• Minimum of 12 years of Trade experience required.
• Strong business knowledge on Trade products, processes and system knowledge.
• Excellent Customer Service Skills to handhold irate clients or internal stakeholders.
• Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.
• Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them.

• Understanding of operational risks and related controls, audit and internal control framework.

Preferred Qualifications, Capabilities and Skills

• Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specialists in Demand Guarantees (CSDG) a plus.
• Strong Knowledge on SWIFT Messages types associated with Standby/Guarantee will be appreciated.
• Working knowledge on Structuring/Vetting of SBLC/Guarantee.
• Working knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, and Office of Foreign Assets Control (OFAC) compliance.