JPMorgan Sales Enablement - Data Reporting Vice President 

United States, Texas, Plano 

468772414

Join Neovest, a leading broker-neutral electronic trading software platform with access to diverse liquidity pools across 120 global markets.

Job Summary:

As a Technical Client Service Associate in the Client Services team, you will be the face of our firm to our clients. Your role is crucial in fostering a strong sense of trust with our clients by facilitating their needs. You will be involved in customer service activities, software and trading support, analytical thinking, technology, back office, and connectivity skill sets. This is a highly visible role where you can contribute to the growth of JP Morgan's electronic trading system.

Job Responsibilities:

• Serve as the first point of contact for clients for all Neovest related issues. Communicate with clients, understand their needs, and foster a strong relationship of trust with them.
• Provide front-line functional and technical support and troubleshooting to all Neovest clients’ queries relating to setup, software functionality, broker connectivity, etc.
• Review technical client logs and engage with engineers to determine solutions to complex client issues.
• Assist with Security Master and other database maintenance.
• Monitor system alerts and resolve or escalate as needed.
• Assist Account Management team with client onboarding.

Required qualifications, capabilities and skills:

• Strong communication (oral & written) / team building skills.
• Outstanding customer service skills including empathy, tenacity, remaining cool under pressure, and a strong sense of urgency.
• Bachelor’s degree in Information Systems, Computer Science, or Business/Finance.
• Ability to work during US market hours (5:30am – 4pm Mountain Time).

Preferred qualifications, capabilities and skills:

• Electronic trading software support experience.
• Analytic software support experience.
• Experience with global equities, options, futures, and/or FX markets.
• SQL, FIX Protocol, and strong Excel experience.