Salesforce Director Product Management - eCommerce & Self-Service 

United States, California, San Francisco 

423853100

Job Category

Job Details

Customer-Facing Experiences

• Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
  

Unified Service Layer

• API-first platform delivering consistent, scalable capabilities across channels and integrated systems

Your Impact

• Set the Vision:Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.

• Build the Future:Drive next-gen capabilities powered byAgentforce,Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.

• Lead and Scale:Grow and empower a talented product team to deliver high-impact outcomes.

• Influence at Scale:Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy.

• Own the Metrics:

Who You Are

• Strategic Product Leader:10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.

• Platform Visionary:Experience leading platform-level products and unified service layers at global scale.

• Technically Fluent:Strong understanding of API-first design, integrations, and commerce architecture.

• Executive Communicator:Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.

• Customer Obsessed:

Preferred Experience

• SaaS or subscription commerce leadership in large-scale platforms.

• Familiarity with Salesforce ecosystem or comparable enterprise systems.

• Experience delivering AI-driven, agent-assisted digital commerce experiences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

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Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600. For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.