Ford Data Science Director - Customer Service Analytics PS & L 

United States, Michigan, Dearborn 

331363154

In this position...

An ideal candidate will:

• Collaborate closely/embed with PS&L business and operations leaders to understand needs and discover analytic solutions that drive business value.
• Deliver specific solutions while coordinating cross-functionally with Tech/IT, Analytics, AI and Business teams to avoid duplication and increase efficiency.
• Complete value assessments on existing and proposed Analytics and AI projects to ensure ample Return on Investment for all efforts.
• Lead a team with a Global footprint working on a diverse set of initiatives (e.g., Backorder and Repair Order reduction at our dealerships, Inventory Optimization and Transportation Modernization across the parts supply chain, etc.).
• Create a portfolio that utilizes the next wave of data, AI and analytic toolsets to drive efficiency and performance.

This position is in Dearborn, MI.