JPMorgan User Experience Service Designer 

United States, Texas, Plano 

312255597

Job Responsibilities

• Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
• Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
• Design service blueprints and document processes and touchpoints, incorporating inclusive design principles for seamless experiences.
• Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
• Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in service design, experience design, or a related field.
• Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
• Expertise in creating direct and indirect experiences for diverse users.
• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus.
• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
• Strong communication skills to articulate design decisions to stakeholders.
• Ability to work independently and remotely on team projects.
• Fluency with Figma, Figjam, and the latest design tools.
• Strong PowerPoint and deck-building skills.
• Strong leadership skills to build alignment across diverse teams.

Preferred Qualifications, Capabilities, and Skills

• Experience in wealth management, investments, banking, or other financial domain.