JPMorgan Client Onboarding Service Business Enablement Learning Manager 

United States, Illinois, Chicago 

289867296

Job Responsibilities:

• Lead and develop a training delivery team, fostering innovation in training solutions and delivery methods.
• Oversee multi-year training roadmaps aligned with business priorities, ensuring responsiveness to industry trends and organizational needs.
• Enhance employee productivity through KPI-driven training initiatives, focusing on measurable outcomes and continuous improvement.
• Leverage instructional design principles to create diverse learning engagements, including e-learning modules, workshops, and seminars.
• Foster a culture of continuous learning and growth through targeted training programs that inspire and empower employees.
• Act as a Training and Development Subject Matter Expert, guiding cross-functional teams in training strategy and execution.
• Implement and manage a Content Management strategy to ensure content effectiveness, accuracy, and relevance.
• Collaborate with stakeholders to align training efforts with business priorities and strategic partnerships.
• Design Learning Maps and develop approaches to enhance skill-building and training effectiveness.
• Support Learning and Development project delivery schedules and coordinate feedback loops for continuous improvement.

Required qualifications, Capabilities, and Skills:

• 8 years of leadership experience in HR, learning, and project leadership.
• Demonstrated executive presence with the ability to influence stakeholders.
• Skilled in leading and developing teams in a collaborative environment.
• Expertise in data analysis to extract strategic insights.
• Ability to navigate complex matrix management structures.
• Proven ability to develop and implement strategic plans.
• Experience in leading change management efforts.
• Creative thinking and innovative solutions for learning programs.
• Strong project management skills for multiple projects.

Preferred qualifications, Capabilities, and Skills:

• Merchant Service experience
• Client Service or onboarding experience
• Bachelor of Science or Bachelor of Arts Degree