Airbnb Learning Experience LX Content Designer 

United States 

288205955

The Difference You Will Make:

We’re seeking a seasoned and imaginativeto create scaled educational content that inspires and empowers hosts across Homes, Services, and Experiences—from first-timers to Superhosts. You'll blend instructional design, behavioral science, and deep production expertise to deliver engaging, actionable content across multiple formats—from in-product education and toolkits, to workshops, short-form videos, and interactive learning experiences.

• Lead the design and execution of scalable learning experiences for Airbnb Hosts across a variety of formats, including in-product education, workshops, toolkits, videos, interactive content, assessments, articles, and live events.
• Work closely with LX leads to transform strategic briefs into tangible solutions and clear production plans that drive progress from concept to execution with rigor and clarity.
• Apply your multidisciplinary design expertise to all stages of creative production, from bringing early ideas to life with low-fidelity sketches and prototypes through to final delivery of polished, high-quality assets.
• Deliver educational content that is insight-driven, beautifully crafted, and aligned with Airbnb’s brand and learning standards.
• Collaborate closely with LX strategy and production leads, the host community, and cross-functional partners in product, marketing, legal, and policy.
• Ensure all educational experiences meet standards for brand consistency, instructional quality, and accessibility for a global audience.
• Design with a deep understanding of how people learn—creating experiences that engage, motivate, and drive meaningful action. Background in behavioral or learning sciences is a plus.
• Lead projects through the full development lifecycle—setting timelines, ensuring quality, and coordinating with cross-functional stakeholders for successful implementation.
• Continuously inspire and inform our team of new tools, platforms and opportunities for innovative learning and instruction at scale.

• 10+ years of experience in instructional design, learning experience design, or educational content creation, preferably in tech, product, or media settings.
• Skilled in multiple instructional disciplines, including curriculum design, storytelling, instructional video, short-format content, visual design, peer learning, and/or interactive experience design.
• Exceptional writing and communication skills, with the ability to create clear, concise, and engaging learning content.
• Demonstrated expertise developing and delivering learning experiences across diverse formats and channels—live, digital, and in-product.
• Proficient in tools such as Figma, Keynote, video editing software, UX design platforms and CMS/LMS systems; familiarity with generative AI tools for learning is a plus.
• Proven track record of developing and leading learning programs that drive measurable impact.
• Experience creating scaled educational programs for global audiences, with awareness and sensitivity to cultural, regional, and generational differences.
• History of delivering premium-quality creative work, with experience collaborating with external creative partners such as editors, videographers, producers, and localization teams.
• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.
• Curious, empathetic, and passionate about Airbnb’s mission, with a deep respect for and understanding of the Host community.
• Passion for Airbnb’s brand, mission, and core values.

Offices: United States