Nvidia Support Solutions Engineer 

United States, Texas 

287007909

time type

Full time

posted on

Posted 11 Days Ago

job requisition id

be doing:

• Work with NVIDIA Enterprise customers internal users to improve the availability, reliability, and overall experience of working with NVIDIA AI enterprise hardware and software products in the datacenter.

• Lead cluster deployments and drive customers' issues to resolution

• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such ML frameworks and tools like Spark, Kubernetes, and Ceph.

• Bringing independent analysis, communication, and problem-solving skills to optimize the customer experience.

• Collaborating closely with engineering teams to detail, reproduce, resolve issues and research new use cases with GPUs.

• Author and incorporate technical solutions into our knowledge base

What we need to see:

• BS or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or related field

• 8+ years system software development and hardware support experience, ideally with some of that time customer-facing

• Strong computer science concepts and excellent knowledge of Python and scripting methodologies

• Superb interpersonal and communication skills. You would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to deliver scalable software.

• A proven grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for tailored installations, maintenance, or operations for a broad scope of groundbreaking products.

• Intellectual curiosity, positive demeanor, flexibility, analytical ability, self-motivation, and team-oriented

Ways to stand out from the crowd:

• Background as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software

• Experience developing with C and/or python