Ebay Exceptions Manager 

United States, Kentucky, Louisville 

268360723

Key Responsibilities:

1. Customer service Management:

determination guidance.

2. Operational Management:

representatives, to ensure seamless resolution of catalog-related issues.

3. Capacity Planning:

○ Provide insights on productivity trends to optimize operational efficiency.

4. Collaboration and Communication:

○ Communicate effectively to resolve issues and share best practices.

5. Performance Management:

○ Own and monitor productivity measures and key performance indicators (KPIs) for catalog operations and exception management.

○ Analyze department performance to identify areas for process improvement.

Qualifications:

● 3+ years of experience in warehouse management, catalog operations, or a related field.

● Experience in resolving complex customer queries and operational issues.

● Strong analytical skills with a focus on operational efficiency.

● Excellent communication and cross-functional collaboration skills.

● Ability to work independently with a sense of urgency.

● Strong attention to detail and organizational skills.

● Demonstrated leadership abilities and capability to lead by example.

● Effective time management and prioritization skills.

Preferred Qualifications:

● Experience working within e-commerce platforms or large-scale operations.

● Familiarity with exception management processes and tools.

● Background in cross-category management and product cataloging.

The base pay range for this position is expected in the range below: