Bachelor's degree or equivalent practical experience.
8 years of experience in vendor strategy and operations, either in vendor management (working at the client) or in vendor delivery (working at the supplier).
Experience in change management.
Experience with data spreadsheets, SQL, or Looker.
Preferred qualifications:
Experience in executing operational initiatives within a global team.
Experience in Enterprise/B2B support delivery models or offshore delivery models, operational efficiency transformation, or management/ops consulting.
Knowledge of technologies and leveraging GenAI tools in your day-to-day to enhance the quality deliverables.
Ability to influence without direct authority, to drive change at all levels within an organization, and to build working relationships.