Capital One Manager Security Operations 

United States, Virginia, Arlington 

148665995

Manager, Security Operations

Manager, Security Operations. The Manager, Security Operations will serve as the physical security subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 locations throughout the United States. The successful candidate will possess the following:

• Strategic thinker

• Problem-solving and leadership skills

• A deep understanding of risk management

• Detail oriented and proactive in effectively managing security incidents

• Highly collaborative to build trusted relationships with internal and external stakeholders

• Effective communication skills, both written and verbal

• Project management skills

• Organizing and planning skills

• Ability to work independently as a member of the Retail Security team with responsibility for the Washington, DC, Virginia, and Maryland markets.

• Be flexible and adaptable

Key Responsibilities:

• Provide strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels.

• Design, develop, and execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA) ensuring the safety and security of associates, contractors, and customers.

• Proactively identify and mitigate risk.

• Quickly respond to and manage security incidents.

• Successfully manage security projects and initiatives.

• Partner with internal and external stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program.

• Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.

• Partner with the Life Safety team, Retail Operations and other stakeholders to deliver training programs to educate Retail associates on security best practices and protocols.

• Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.

• Deploy and manage contract guard resources within the assigned Area of Responsibility.

• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies.

• Manage escalated and crisis situations with calm resolve and well managed counsel.

• Build and maintain partnerships with law enforcement, subject matter experts, and relevant industry professionals.

This role will require travel within the United State at approximately 20% of the time. You will also work in an on-call status outside normal business hours and weekends.

Basic Qualifications:

• Bachelor’s Degree or military experience

• at least 7 years of experience in multi-site retail security, physical security, or law enforcement with a proven track record of managing security operation

• At least 7 years of experience building and leveraging relationships with law enforcement, industry, and physical security subject matter experts

• at least 3 years in a leadership role

• at least 5 years experience with security design and build protocols and best practices

Preferred Qualifications:

• Industry certifications such as CPP, PSP, or similar

• 8+ years law enforcement experience or liaison/engagement experience with law enforcement

• 5+ years experience executing tabletop exercises, rehearsal of concept drills, mock exercises, or similar

• 5+ years experience with security technology and related systems to include access control, alarms, and CCTV camera systems

McLean, VA: $126,700 - $144,600 for Manager, Security ServicesThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.