Capital One Design Research Lead - Senior Manager level 

United States, Virginia, Arlington 

147442692

Role Overview

Role Expectations

• Research Expertise:Has a mastery of a variety of research methods, fluency in research platforms, and an ability to connect dots and accelerate learning velocity across a cross-functional portfolio.

• Human Centered:Developing deep expertise in our customers and products in order to proactively identify research opportunities that deliver meaningful, actionable insights and tracking how we influence insights-to-action.

• Business Focused:Building and maintaining trusted relationships with leaders of business, product, design, engineering leveraging data and leading high impact programs that enable business outcomes

• Problem Solving:Evaluates diverse perspectives, data-driven insights, customer & business needs to understand impact, accelerates learning and program direction to enable researcher-led and democratized research

• Leadership:Leads research projects end to end, mentors junior researchers as well as design and cross functional partners.

• Strategic Influence & Judgment:Consistently identifies the highest-leverage opportunities, prioritizes effectively and negotiates needs with senior leaders and diverse stakeholders in a fluid environment.

• Collaboration:Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and shareinsights, incorporating cross-functional perspectives to bridge gaps in information

• Communication:Presents work across levels and job functions using a human-centered approach that integrates data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

Basic Qualifications

• At least 6 years of experience conducting quantitative research, qualitative research, or a combination

• At least 5 years of experience conducting user experience research in a corporate environment

• At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)

Preferred Qualifications

• 8+ years of professional experience conducting user experience research

• 8+ years of professional experience conducting user experience research in a corporate environment

• 3+ years managing research/analysis teams in corporate enterprises

• ​3+ years of experience working with and influencing senior executives

• 3+ years of experience in people leadership and hiring