People and Team Management. Lead, Coach & mentor a team consisting of Agents & Subject Matter Expert(s). Provide monthly feedback on performance to team members. Provide feedback to the team...
Advise and guide end users regarding the use of a broad range of products, tools and services within the IT domain. Follow a standard call flow and service request /...
People and Team Management. Lead, Coach & mentor a team consisting of Agents & Subject Matter Expert(s). Provide monthly feedback on performance to team members. Provide feedback to the team...