Support Fortinetโs customers globally and may travel within APAC region to meet up customer when necessary. Understand customer network/security implementation and requirement technically. Perform technical issue analysis, troubleshooting and consultation...
Be a member of the CSE team covering the INTL region (APAC and EMEA). Provide a second-level of pre-sales support to assist the Sales/SE organization with:Responding to RFPs/RFIs: design, solution...
Perform advanced troubleshooting on the full range of Fortinet products. Track, maintain and prioritize technical cases including proper escalation until case closure. Take initiatives and ownership of customer incidents to...
Support Fortinetโs customers globally and may travel within APAC region to meet up customer when necessary. Understand customer network/security implementation and requirement technically. Perform technical issue analysis, troubleshooting and consultation...
Oversee the day-to-day operations of the ASE team. Manage the operations including ticket assignments, arranging resource for AS service requests, and ASE ticket SLA monitoring. Coordinate with the Customer Service...
Support Fortinetโs customers globally and may travel within APAC region to meet up customer when necessary. Understand customer network/security implementation and requirement technically. Perform technical issue analysis, troubleshooting and consultation...