Service Writer jobs

If you have a passion for technology and a knack for customer service, a service writer role may be perfect for you! The service writer role, found exclusively at tech companies, combines the best of both worlds in order to provide excellent customer service. Service writers are responsible for receiving, addressing, and resolving customer inquiries in a timely and efficient manner. They must assess customers’ needs and provide a solution that meets the customer’s expectations. On top of assisting customers, they are also responsible for maintaining records and reports while also staying up-to-date with the latest rapidly changing technology products and services. At Expoint, we understand the importance of customer satisfaction, which is why we’re looking for service writers who understand the importance of responding to customers promptly and effectively. Service writers must have excellent communication and problem-solving skills in order to understand our customers’ needs, develop a plan of action, and resolve customer concerns in a timely fashion. The ideal candidate is detail-oriented, with a technical and customer service background, and the ability to multitask in a fast-paced environment. To be successful, service writers must possess a thorough understanding of advanced technical concepts and be able to quickly grasp key customer service principles, while also providing superior customer service. If you’re a forward-thinking individual who has an eye for solving complex customer inquiries, and is driven by helping customers find creative solutions, then this may be the perfect opportunity for you. Join the Expoint team and help us continue to provide the best service possible to our customers.