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Bank Of America Sr Service Specialist - Card Servicing United States, Arizona, Phoenix
2-3 years previous experience working directly with clients in a Call Center environment. Self-starter and independent worker, ability to work with minimum supervision. Must have excellent written communication skills with...
Identify & internally escalate and potential red flags related to the engagement. Preparation of reports/deliverables/status updates/audit committee presentations. Demonstrate the ability to multi-task and manage multiple projects as directed by...
Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services. Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your...
Developing solutions to complex problems and recommending policy changes. Establishing procedures that affect your immediate work area and possibly the broader business function. Exercising judgment in selecting methods, techniques, and...
Oversee daily production processes and strategic program projects. Measure process performance and implement efficiency improvements. Interface effectively with stakeholders in middle office, transition team, and KYC. Provide subject matter expertise...
4 years of experience with one of the following CRM information technology applications: Salesforce, Microsoft Dynamics or Adobe Experience Manager; or. 3 years of experience with one of the following...
Answers phone calls within service levels. Provide a thorough level of service using key elements of call management techniques to ensure a positive client experience. Engages clients by initiating conversation,...
2-3 years previous experience working directly with clients in a Call Center environment. Self-starter and independent worker, ability to work with minimum supervision. Must have excellent written communication skills with...
Are you looking for an exciting customer service role in the tech industry? Look no further than Expoint! We are seeking an experienced, detail-oriented, and results-driven professional to join our growing organization as a Customer Service Representative.
In this role, you will serve as the primary contact for customers who are looking for help with their tech-related inquiries and problem-solving. You will provide outstanding customer service while helping customers navigate a variety of technology products and services. You will be responsible for helping customers find the best solutions to meet their needs.
You should be an outstanding communicator and be able to adapt quickly to changing customer service practices as this is an ever-evolving field. You will be the front line for Expoint and the direct point of contact for customers, so excellent interpersonal and customer service skills are a must.
At Expoint, we have a passion for technology and our customer service representatives play a vital role in helping our customers achieve their goals. If you have experience in a customer service-focused role in the tech industry, we want to hear from you!
The successful candidate will be able to build strong customer relationships, resolve customer inquiries quickly and efficiently, and identify customer pain points to better serve their needs. On top of that, you should be able to stay up-to-date with tech industry trends and keep your skills sharp to offer first-class service.
Are you ready to join our mission? Apply now and become part of the Expoint team!