Manager Technical Customer Support jobs at Palo Alto in United States, Plano
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Plano
45 jobs found
28.07.2025
PA
Palo Alto Deal Desk Manager United States, Texas, Plano
Effectively work with NAM Sales to work on Majors, Sled and Federal accounts. Provide Sr. Leadership with financial models and evaluation of deal economics, commercial terms and conditionals and operational...
Provide Technical Support to customers and partners. Provide configurations, troubleshooting and best practices to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in...
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure. Effectively communicate technical solutions to technical...
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
Revenue Acceleration and Sales Optimization: Partner with Public Sector sales leadership to optimize processes, directly supporting sellers and managers to streamline planning (territory/account, ASRs, close plans, deal reviews) for increased...
Strategic Leadership & Problem Solving: Lead high-value strategic initiatives by structuring and breaking down complex business problems. You will develop and test hypotheses, conduct rigorous analysis (e.g., market sizing, competitive...
Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are...
Effectively work with NAM Sales to work on Majors, Sled and Federal accounts. Provide Sr. Leadership with financial models and evaluation of deal economics, commercial terms and conditionals and operational...
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