Client Support Specialist Ii jobs at Intercontinental Exchange - Ice in India, Hyderabad
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India
Hyderabad
29 jobs found
26.07.2025
IE-
Intercontinental Exchange - ICE Analyst II Systems Operations India, Telangana, Hyderabad
Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues. Maintain operations and administration of ICE/NYSE systems using established policies and procedures. Lead the management...
Communicate with stakeholders in non-technical terms to learn business workflows, understand client needs, and propose solutions. Translate business requirements into concise functional requirements that are actionable by the development team....
Monitoring and Incident Management. Monitor systems and applications within the production environment. Diagnose and fix incidents raised through monitoring tools, conference bridges and chats. Work with and escalate to internal...
Perform control testing to support the IT Audit plan, and the SOX 404 internal control assessment. Develop a thorough understanding of the Company’s business, technology, and operations. Assist with the...
Monitoring and Incident Management. Monitor systems and applications within the production environment. Diagnose and fix incidents raised through monitoring tools, conference bridges and chats. Work with and escalate to internal...
Perform control testing to support the IT Audit plan, and the SOX 404 internal control assessment. Develop a thorough understanding of the Company’s business, technology, and operations. Assist with the...
Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions. Resolve technical problems reported by the customer to...
Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues. Maintain operations and administration of ICE/NYSE systems using established policies and procedures. Lead the management...
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